REFUNDS & RETURNS POLICY
Terms and Conditions
ALLIED GAMING AB - Org.nummer 559344-0471
Fanbyvägen 7, 835 41
All purchases made from ALLIED GAMING AB are covered by the following terms and conditions. They contain the information regarding your legal rights and obligations, including exclusions and limitations that apply to you. When you place an order for any product from Allied (“alliedgaming.eu”), you (the “Customer / Consumer”) agree to be bound by the terms and conditions listed below. You and alliedgaming.eu agree that the following are the exclusive terms governing the sales transactions between alliedgaming.com.au and the Customer.
Conditions of Use
This Standard Terms and Conditions Agreement (“Agreement”) contains the terms and conditions that apply to any order, purchase, receipt, delivery or use of any products from Allied, or any of its subsidiaries or affiliates (collectively, “Allied “). By accepting delivery of the product purchased from Allied and described on your invoice, you agree to be bound by and accept the following terms and conditions. Any attempt to alter, supplement or amend this document or to enter an order for product (s) that is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you Allied. These terms and conditions are subject to change without prior written notice at any time, in Allied’s sole discretion.
“We”, “us” and/or “our” means ALLIED GAMING AB.
“You” or “your” means the individual or entity named on the invoice.
Duties/Taxes: Unless otherwise indicated on the face of the invoice, you are responsible for paying all duties and taxes associated with your order.
Shipping and Title:
Allied will arrange to ship the product(s) you purchase to you. Title to the product(s) passes to you when Allied delivers it to the carrier and risk of loss passes to you when the shipper delivers product(s) to the address you designate. Title to software remains with the licensor of the software. Your use of software is subject to license agreements applicable to the software. You must notify Allied of missing or damaged items in your order within five (5) days after you receive your product.
Our Game As One 14-Day Satisfaction Guarantee entitles a customer to return any item purchased from us within 14 days of receiving the item, for a full refund of the purchase price, providing the item is returned to us in its original packaging and in a reasonable and operable state, with no physical damage. To initiate a refund under our Game As One 14-Day Satisfaction Guarantee, customers must email email@example.com and receive approval for the return, prior to sending it. Sending it without receiving this approval may result in a delay in processing or forfeiture of a portion or all of the refund amount.
For PCs, we will provide instructions on how to safely package the item for transit. If the item is sent back to us with inadequate packaging or packaging that does not follow our instructions, and subsequently suffers external or internal component damage, the value of those components may be deducted from the refund amount. This deduction may total the entire value of the PC, resulting in a net zero refund being payable.
We do not normally give refunds or exchanges if you already knew of a fault in a product or we specifically advised you of a fault in a product, damage a product after purchase due to alterations not performed by us, damage the product due to unusual or non-recommended use, damage the product by any means where the damage is outside of our control, or when no proof of purchase is provided.
To request/submit a Refund, Return, Warranty, & Consumer Guarantee Claim, please email us at firstname.lastname@example.org. Please note, that if the product is deemed NO FAULT FOUND for any warranty or consumer guarantee claim, a service fee with any additional shipping charges may be applied; and any inspection or rejection fees by the relevant authorised service centre may also be applied. If a product is found to have been supplied to you in full compliance of Law, we may require you to pay all costs associated with returning the item to you.
To be eligible for a Refund, Return, Warranty, & Consumer Guarantee Claim, you must:
- If manufacturer’s warranty applies, carefully review the details of said warranty and ensure that you comply with the terms and conditions of the manufacturer’s warranty. Allied will not accept responsibility of non-compliance with the manufacturer warranty.
- Report the details of the fault and return the good to Allied (via post or courier)
- Provide proof of purchase when returning the goods
- Stop using the faulty item
- Ensure that reasonable care is taken while the goods are in your possession
- Be sure that you did not cause the fault; i.e. the fault was not caused by the product being used in a non-recommended way. Such a use may be noted in the manufacturer’s warranty as rendering the manufacturer’s warranty void.
- The product must not be lost, destroyed, or disposed of. There needs to be proof that the product has failed.
- Not have reduced value by delay on the customer’s part. Please bring all faults to our attention as soon as they occur.
Allied reserves the right to reject a return, refund, warranty claim, or consumer guarantee claim if:
- Consumers cause fault of the item in a way considered to be abnormal. Please check the manufacturer’s warranty to see if misuse has rendered the warranty to be void, or results from a use that you wouldn’t reasonable expect the product to perform
- Consumers damage the product where the damage is caused by any factor out of Allied’s control
- Consumers damage the product by making alterations not performed by us
- Consumers are unable to provide a proof of purchase (tax invoice)
- Consumers are responsible for damaging the goods by not following care instructions or by exercising reasonable care of the item.
Returning goods to Allied:
We do not take responsibility for any goods damaged or lost in transit when the customer sends the product back to us for warranty, repair, or return. If the item is damaged in transit, the warranty may be void. If you are unsure of the packing required for safe return of the item, please contact us. Shipping fees will be covered by Allied for any computer that arrives damaged from freight or any computer that is Dead on Arrival (DOA). Any DOA (Dead on Arrival) items received will be replaced, repaired, or refunded. The DOA claim must be made within 7 business days of receiving the item. Some charges may be reimbursed by Allied to the consumer where it is entitled by law to have those reimbursements. Please note that all warranty, refund, repair, and consumer entitlement claims are processed in the order that they are received.
All PC systems are covered by a one year warranty (from date of purchase). If you PC is faulty during this period, you can return it to us for repair (shipping fees may apply). Allied has a Return-to-base Warranty for all computers purchased, starting from the date of purchase, for the term stated on the order. Our technicians may take up to 14 business days to complete any return-to-base warranty claims. Products made from other manufacturers will have their own warranty information regarding faults/repairs. Please check with the manufacturer for any warranty return information. We may advise that your warranty will need to be processed through the manufacturer as they will be better positioned to process their warranty claims for repair or replacement.
Allied may offer credit for components from another Allied PC purchased via our website, in the form of a discounted upgrade fee when opting to upgrade to a new PC, or more recent compatible component configuration option, from our website. The components must have been part of the original specification purchased from us, which will be verified via serial numbers scanned into the original PC. The value of any credit, and the component type or models for which credit may be offered, are at Allied’s sole discretion. The program may not apply to PCs purchased from any other Allied sales channels or partners. Any credit given must be applied to a PC upgrade from Allied, and may not be redeemed for cash, or a coupon/voucher.
Disclaimer of Warranties:
There are no warranties for software or services. Allied makes no warranties, express or implied, expect those stated in this section and in Allied’s applicable warranty statement in effect on the date of the invoice. Any such warranties will be effective during the relevant period, and Allied will be obligated to honour any such warranties only upon Allied’s receipt of payment in full for the item to be warranted.
All software is provided subject to the license agreement that is part of the package you receive from Allied. You agree to be bound by the license agreement once the package is opened or its seal is broken. Allied does not warrant any software under this Agreement. Warranties, if any, for the software are contained in the license agreement that governs its purchase and use.
Allied is not a manufacturer or authorized service centre. It is highly recommended that a customer contacts the product’s manufacturer’s technical support directly for any troubleshooting or technical support advice before you return the product to us for a warranty claim. Some of these manufacturer provided support services are free and will be able to provide you the expert technical support to resolve your issue. This can assist with expediting the process with warranty claims with the manufacturer and Allied. Allied cannot apply for a warranty claim on the customer’s behalf with a manufacturer due to the Privacy Act.
If directed by the manufacturer to return the product back to us, please lodge a warranty request to email@example.com
Allied continually upgrades and revises its products and service offerings. Allied may revise and discontinue products at any time without prior notice to customers. Allied will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet are possible. The parts and assemblies used in building Allied products are selected from new and equivalent-to new parts and assemblies in accordance with industry practices. Spare parts may be new or reconditioned. The quoted Allied SKU numbers for Allied -branded hardware products are of the quality specified by Allied on its website and conform in all material respects with the Allied product specification current on the date such products were shipped.
Software and Peripherals:
Any warranty and technical support provided on third-party products offered by Allied, such as computer monitors, speakers and other peripheral devices, as well as software, are provided by the original manufacturer and not by Allied. The warranties and technical support offered by such manufacturers may vary from product to product. Allied -branded software and peripheral devices carry the same warranty terms as those described in Warranties Sections above.
Limitation of Liability:
ALLIED DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. ALLIED WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. YOU AGREE THAT FOR ANY LIABILTY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, ALLIED IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT YOU PAID FOR THE PURCHASE GOVERNED BY THIS AGREEMENT.
Not for Resale:
You agree and represent that you are buying the products governed by this Agreement for your own use and not for resale. Allied has separate terms and conditions governing resales and transactions outside the Australia/New Zealand. Warranty is not transferable.
You will not register or use any Internet domain name that contains an Allied trademark or trade name in whole or part or any other name that is confusingly similar.
Product Information Policies
Allied’s website is updated frequently to ensure that listings reflect correct pricing and the latest products. At the time you make a purchase you agree to the listed price. The listed price is subject to change.
We reserve the right to make corrections and changes to prices, products, and specifications without notice due to errors arising from misprints, technical, and human errors.
Product Images and other Images:
All product images on Allied’s website may vary from the actual product. All typographical errors are subject to correction. Please note that these images are only to be used as a point of reference and do not reflect, in any way, the actual product.
Product Descriptions and Specifications:
At Allied, we strive to ensure that every product description is accurate. However specifications, features, documents, and graphics may contain technical inaccuracies or typographical errors. If an error is made or a product is listed at an incorrect price, we will correct the error as soon as possible.
Product availability is subject to change at any time. Stock showing as available at time of ordering may sell out and be on backorder. We will fulfil your order as soon as possible and will notify you or update item status with an ETA when possible.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party’s right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.